Shipping Policy

All orders are processed within 2 to 5 business days (excluding weekends and holidays) after receiving your order confirmation email. You will receive another notification when your order has shipped. 

 

Australian Shipping

Shipping option	Estimated delivery time	Price
All Australian states & territories	1 to 5 business days	FREE
NZ	1 to 5 business days

International Shipping

We currently don't ship internationally although we're working on supporting overseas customers!

 

How do I check the status of my order?

When your order has shipped, you will receive an email notification from us which will include a tracking number you can use to check its status. Please allow 48 hours for the tracking information to become available. 

If you haven’t received your order within 10 days of receiving your shipping confirmation email, please contact us at info@purevoair.com with your name and order number, and we will look into it for you.

Refunds, returns, and exchanges

Please see our full return policy page. 

 

We accept returns up to 60 days after delivery if the item is in like-new condition with the manual, original box and packaging, and we will refund the full order amount. 

In the event that your order arrives damaged in any way, please email us as soon as possible at info@purevoair.com with your order number and a photo of the item’s condition.

If you have any further questions, please don't hesitate to contact us at info@purevoair.com.